Stakeholder engagement

Stakeholder engagement is central to the group’s sustainability. Engagement aimed at establishing and maintaining mutually beneficial relationships not only limits risks to the business but creates opportunities to enhance revenue and performance, and ultimately ensures longer-term sustainability.

Lewis Group focuses primarily on stakeholders who have an interest in the business or who could influence the business in a positive or negative manner.

The group has identified the following primary stakeholders who have an interest in the business or who could influence the business in a positive or negative manner:

  • Customers across the three trading brands
  • Shareholders and the broader investment community
  • Employees throughout the group
  • Suppliers of merchandise and services
  • Communities in which the group operates
  • Industry regulators

Stakeholder Rationale for engaging Means of engaging Issues of engagement

Customers

  • Customer loyalty and retention
  • Brand and product awareness
  • Sustainable revenue stream to generate returns to shareholders
  • Customer contact in stores
  • Media advertising
  • In-store promotions
  • Market research
  • High levels of customer retention
  • Improved credit offerings
  • Improved service levels

Shareholders and analysts

  • Ensure access to capital by attracting investors
  • Provide relevant and timeous information
  • Balanced analysis of the company
  • Interim and annual results presentations
  • Integrated annual report
  • Investor website
  • Shareholder meetings
  • SENS announcements
  • Brokers conferences
  • Meetings with local and international investors and analysts
  • Strategy
  • Regulation
  • Trading environment
  • Performance
  • Credit management
  • Store expansion
  • Capital management
  • Prospects

Employees

  • Attract and retain talent
  • Employee motivation
  • Increase productivity
  • Engender loyalty
  • Regular communication through electronic media
  • Monthly in-store review meetings
  • Regular meetings with unions
  • Induction and training courses
  • Highly trained and skilled staff
  • Performance-linked incentives and awards
  • Reduced staff turnover
  • Employment equity

Suppliers

  • Securing reliable and sustainable supply of goods and services
  • Consistent quality of exclusive merchandise
  • Regular supplier meetings
  • Factory visits
  • Supplier audits
  • Service level agreements
  • Quality standards
  • Product availability
  • Product exclusivity
  • Pricing
  • Delivery lead times

Communities

  • Responsible corporate citizen
  • Community investment and upliftment through CSI programme and local support through stores
  • Continued investment in CSI programme
  • Store and staff involvement in CSI projects

Regulatory bodies

  • Legislative and regulatory compliance
  • Sound governance
  • Statutory reporting
  • Regulatory submissions
  • Liaison with regulators
  • Membership of industry bodies and forums
  • Insight into regulatory changes
  • Submissions to draft regulation
  • Compliance
  • Statutory reporting and returns

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