Audited Results

for the year ended 31 March 2009

Key ratios

  12 months 12 months
  ended ended
  31 March 2009 31 March 2008
Operating efficiency ratios    
Merchandise gross profit % 31.3% 32.7%
Operating margin % 22.1% 25.9%
Number of stores 535 525
Number of permanent employees (average) 6 480 6 696
Trading space (sqm) 223 102 220 236
Inventory turn 5.8 5.5
Current ratios 3.3 3.1
Credit ratios    
Cash and short-term credit sales % of total sales 35.7% 33.1%
Bad debts as a % of net debtors 6.0% 5.9%
Debtor costs as a % of the net debtors 10.0% 6.5%
Doubtful debt provision as a % of net debtors 15.7% 13.5%
Arrear instalments on satisfactory accounts as a percentage of net debtors 9.5% 10.6%
Arrear instalments on slow-paying and non-performing accounts as a percentage of net debtors 20.9% 19.3%
Doubtful debt provision on non-performing accounts 71.3% 69.6%
Credit applications decline rate 25.4% 22.5%
Shareholder ratios    
Net asset value per share (cents) 3 348 3 058
Gearing ratio 23.2% 23.3%
Dividend cover 1.8 2.0
Return on average equity (after-tax) 20.0% 24.4%
Return on average capital employed (after-tax) 17.7% 21.4%
Return on average assets managed (pre-tax) 22.9% 27.8%
Notes:
1. All ratios are based on figures at the end of the year unless otherwise disclosed.
2. The net asset value has been calculated using 87 820 000 shares in issue (2008: 89 286 000).
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