Final Audited Condensed Results
for the year ended 31 March 2010

KEY RATIOS

     
  12 months 12 months
  ended ended
  31 March 31 March
  2010 2009
Operating efficiency ratios    
Gross profit margin % 34.9% 31.3%
Operating profit  margin % 22.1% 21.9%
Number of stores 548 535
Number of permanent employees (average) 6 668 6 480
Trading space (sqm) 225 891 223 102
Inventory turn 6.0 5.8
Current ratio 3.5 3.2
Credit ratios    
Cash and short-term credit sales % of total sales 31.5% 35.7%
Bad debts as a % of net debtors 8.3% 6.0%
Debtor costs as a % of net debtors 10.9% 10.0%
Debtors’ impairment provision as a % of net debtors 16.0% 15.7%
Arrear instalments on satisfactory accounts as a percentage of net debtors 9.3% 9.5%
Arrear instalments on slow-paying and non-performing accounts as a percentage of net debtors 19.8% 20.9%
Debtors’ impairment provision on non-performing accounts 74.9% 71.3%
Credit applications decline rate 27.5% 25.4%
Shareholder ratios    
Net asset value per share (cents) 3 719 3 303
Gearing ratio 27.5% 23.5%
Dividend cover 1.9 1.8
Return on average equity (after-tax) 19.2% 20.1%
Return on average capital employed (after-tax) 17.2% 17.7%
Return on average assets managed (pre-tax) 21.9% 23.0%